Refund and Returns Policy

1. Eligibility for Returns

1.1. We accept returns only in the following cases:

You received a damaged or defective product.
You received a wrong product (different from what you ordered).
The product is expired or tampered with at the time of delivery.

1.2. Due to the perishable nature of spices and food products, we do not accept returns for reasons like:

Change of mind
Disliking the product’s taste or smell
Incorrect order placement by the customer

1.3. Products must be returned in their original packaging, unopened and unused.

2. Return Process

2.1. To request a return, you must contact us within 48 hours of receiving the product. You can reach us via:
📞 Phone: +91 9112018888
📧 Email: support@fishnspice.com

2.2. You will need to provide the following details:

Order number
Clear photos/videos of the damaged, defective, or incorrect product
Your contact details

2.3. Our team will review your request and, if approved, provide return shipping instructions.

3. Return Shipping

3.1. If the return is approved, we will arrange for a pick-up or provide return shipping details.
3.2. Customers must pack the product securely to prevent further damage.
3.3. We will cover the shipping cost only if the return is due to a mistake on our end (damaged, incorrect, or expired product).

4. Refund & Replacement Policy

4.1. After receiving and inspecting the returned product, we will offer one of the following resolutions:

Replacement: A new product will be shipped to you.
Refund: If a replacement is not possible, we will issue a refund to your original payment method.

4.2. Refunds will be processed within 7-10 business days after approval. The amount may take additional time to reflect in your account, depending on your bank or payment provider.

5. Non-Refundable Items

5.1. The following items are non-refundable and non-returnable:

Opened or used products
Products returned without prior approval
Products with tampered packaging
Items purchased on sale or during special promotions

6. Order Cancellations

6.1. Orders can be canceled only before they are shipped. Once an order is dispatched, cancellations are not allowed.
6.2. To cancel an order, contact us as soon as possible.

7. Late or Missing Refunds

7.1. If you haven’t received a refund yet, please check with your bank or payment provider.
7.2. If you still haven’t received your refund after 10 business days, contact us at support@fishnspice.com