Shipping Policy - fishnspice

1. General Shipping Information

1.1. We currently ship across India. International shipping is not available at this time.
1.2. Orders are processed and shipped from our warehouse within 1-3 business days after order confirmation.
1.3. Shipping timelines may vary based on your location, courier service availability, and other factors.

2. Estimated Delivery Time

2.1. The estimated delivery time depends on your shipping address:

Metro Cities: 3-5 business days
Tier 2 & Tier 3 Cities: 5-7 business days
Remote Areas & Villages: 7-10 business days

2.2. Delivery times are only estimates and are not guaranteed. Delays may occur due to weather conditions, holidays, or unforeseen logistical issues.

3. Shipping Charges

3.1. We offer standard shipping rates based on order value and location.
3.2. Any shipping charges will be displayed at checkout before payment.
3.3. Free shipping may be available on select orders based on promotional offers or order value.

4. Order Processing & Tracking

4.1. Once your order is shipped, you will receive a tracking number via email or SMS.
4.2. You can track your order through the courier service provider’s website.
4.3. If you do not receive tracking details within 3 business days of placing your order, please contact us.

5. Delivery Policy

5.1. Orders will be delivered to the shipping address provided at checkout. Please ensure the details are accurate.
5.2. If the delivery is unsuccessful due to an incorrect address or recipient unavailability, the courier will attempt delivery up to two times. After multiple failed attempts, the order may be returned to us.
5.3. If the order is returned due to incorrect address details, the customer will be responsible for reshipping charges.

6. Delayed or Lost Shipments

6.1. If your order is delayed beyond the estimated timeframe, please contact us for assistance.
6.2. If an order is lost in transit, we will investigate with the courier and provide a replacement or refund as per the case.
6.3. Fishnspice is not responsible for delays caused by natural calamities, lockdowns, strikes, or courier service disruptions.

7. Damaged or Incorrect Products

7.1. If you receive a damaged or incorrect product, you must report it within 48 hours of delivery.
7.2. We may require photos/videos as proof before processing a replacement or refund.
7.3. If you receive a tampered package, do not accept it and report the issue to us immediately.

8. Cancellation & Changes to Orders

8.1. Orders can be canceled before they are shipped. Once shipped, cancellations are not allowed.
8.2. If you need to modify your shipping address after placing an order, contact us within 24 hours. Changes may not be possible if the order is already processed.